Thank you, for choosing SmartPay Merchant Services as your local merchant provider, we are committed to helping your business succeed. Our team will be sure to do what we can, to support your place of business through our network of referrals or by simply shopping and/or eating at your place of business with our families. Your business is very valuable to us and we are confident that you will be pleased with our level support, products and customer care. We want to set the right expectations and walk you through a timeline of events of what it takes to properly setup your account and have you processing in a timely manner.
The application that you signed on the iPad automatically gets sent electronically to our underwriting department for approval. Most approvals take between 24 – 72 business hours, although larger accounts could take slightly longer or require additional information based on the size of the risk. You can help expedite this step by providing any additional paperwork that may be needed such as previous merchant processing statements (if previously processing), prior bank statements or any financials that may be required.
A quality control representative will reach out to you congratulating you on the approval of your account and confirm your order, fees and any lease agreements, to ensure 100% accuracy. During this step you will be assigned a dedicated relationship manager that will address policy issues and provide new products and opportunities, as they become available to you. The Relationship Manager will ultimately assume the role of overseeing your needs throughout the relationship with SmartPay Merchant Services.
This is when our experienced IT team actually programs and builds your system, 24 hours after your account has been approved. The typical turnaround time on a credit card terminal varies from 1-2 days. Our POS system varies between 2-3 weeks, depending on the depth and complexity of your business and size of equipment order. Please give yourself plenty of time to get the process complete if you are going with an advanced POS system. Also please make sure your phone company or cable company has a working jack, prior to the technician coming out. Please note that it is normal to make minor adjustments to your database once your system is installed. Our trainers are available to assist you in fine-tuning the software as much as necessary once you receive the system. Finally, we do an internal quality assurance check to ensure that the system has been set up correctly.
We will reach out to you to schedule an installation date and time. When considering a date for install, we recommend a slower business day so that we do not disrupt your normal business operations. Our trainer will arrive to install your equipment and train you and your employees on proper card acceptance. Please allow 30-45 minutes for credit card terminals and at least 2 hours for complete installation on POS systems. If you have several systems, installation may take longer. After your POS system is installed and tested, do not forget to cancel your previous processor after we set you up, please note: we cannot cancel for you. If at any point after the installation you feel that you need additional training, you are more than welcome to give us a call.
Allow your staff ample time to practice on the terminal or POS system before opening the doors. Remember we are here to serve you and make sure that accepting credit cards is a pleasant experience for you and your customers. We will be back in a few weeks to go over your merchant statement to make sure you understand your fees and how to read your statement.
The Refer a Friend When you refer your friends to us, and they start processing credit cards, you will receive a $50 Gift Card. Sharing with friends is fast and easy, and there’s no limit to how many friends — or how many $50 Gift Cards — you can earn. Help your friends get reliable processing at a great value.
Industry – Certain industries like Non-Profits, Service Stations and Government entities will be delayed in underwriting and deployment several days.
Telephone – Must have a basic POTS or analog line to work with most credit card terminals, please have line active prior to installation.
Network – Ensure that your network wiring is complete and Internet service is active prior to installation.
Internet – Must have high speed Internet access (DSL or Cable). High speed Internet access (DSL or Cable) is required on POS Systems. Analog phone line connections are not supported.
High Risk Industries – Will be delayed in underwriting, possibly waiting for additional documentation such as Tax Returns, P & L’s, Balance Sheet, and several months of bank statements.